FAQ

Get answers to the questions that matter most.

We provide a curated selection of premium outdoor cooking equipment, including versatile gas grills and stylish fire bowls. Our products are designed to enhance your outdoor experience and create memorable gatherings.

We prioritize quality in our offerings. Each product is carefully selected based on its performance, durability, and design. Our commitment to high standards ensures that you receive only the best equipment for your outdoor cooking needs.

We have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

The fastest way to obtain a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

We currently focus on providing our products within the United States. For international shipping inquiries, please contact us directly for more information.

You can reach our customer support team by calling (720) 282-9363 or by emailing us atsupport@grillsandfirebowls.com. We are here to assist you with any questions or concerns you may have.